Refund policy

Returns and Exchanges:

* All exchanges or returns must be pre-arranged and include the return authorization number issued by Will Blochinger Photography

* Will Blochinger Photography cannot initiate a return due to buyer’s remorse. Acceptable reasons to initiate a return are damaged item/s, incorrect item/s or incorrect size/s.
* Authorization numbers must be clearly marked on the outside of the shipping box.
* The customer is responsible for all shipping fees on returns. If it is discovered that the item was damaged in shop, enroute, or the wrong item was delivered, Will Blochinger Photography will refund the return shipping costs.
* Any damage to artwork must be reported to Will Blochinger Photography within 48 hours of collector taking delivery of the art. Failure to inspect and report damage within 48 hours absolves Will Blochinger Photography of any and all liability for damages that are not a direct result of production and/or product fault.
* If contact with Will Blochinger Photography about a return has not been established within the 14 days of receipt of the order, no returns will be accepted. 

Return Instructions:

Please make sure to read our Return Policy first.

Prior to returning any item to Will Blochinger Photography, you must e-mail with the following details to order for us to authorize a return with a return authorization number.

1. Sales Invoice Number, First & Last Name, Phone and Email
2. Item #(s) you want to return
3. 3. Specify reason for return: damaged, received incorrect item or size, received duplicate item…
4. Specify what action you’d like us to take for you: Replacement, Refund or a Store Credit?
5. Our Customer Service team will contact you with a return authorization number and instructions on how to proceed.

Return To Sender:

If an order is sent back to us by the shipper for any reason, i.e. incorrect address provided by the customer to the gallery, unclaimed, customer has moved…. it is the customer’s responsibility to pay the additional shipping cost of resending the item.

If an order is returned to us, you will be contacted by phone and e-mail. However, please be aware that it is then your responsibility to contact us for resolution of the situation.

Return to sender orders will be held for 15 days. If no reply contact has been made by the customer within 15 days, items will be restocked and incur the restocking fee of 25%.